Customer Acknowledgements

The Customer acknowledges and agrees that:
Illuminatus Studio will have a lien on Materials provided by the Customer; and
No title (including any copyright) in the Services manufactured, produced, duplicated or otherwise provided by Illuminatus Studio will be transferred to the Customer until the Customer pays all amounts due to Illuminatus Studio in full.
The Customer acknowledges and agrees that upon payment of all outstanding invoices due to Illuminatus Studio, the Customer is entitled to receive the finished works, but has no entitlement to the working files of Illuminatus Studio.
The Customer acknowledges and agrees that the content, views and opinions expressed in the finished works produced for the Customer by Illuminatus Studio are solely those of the Customer. The finished works are intended to represent the opinion of the Customer and in no way reflect the views and opinions of Illuminatus Studio, its employees and subcontractors.
The Customer indemnifies and holds Illuminatus Studio harmless from any claims or legal actions related to the content of the Customer’s project.

Disposal

Raw Footage, video files, audio files and edited video files will be retained for up to six(6) months only and will then be disposed of, deleted or erased. If at the end of six (6) months Services have not been paid for, Illuminatus Studio reserves the right to dispose of all Raw Footage, video files, audio files, edited video files, recorded materials and finished works.

Venue Location Fees & Permissions

The Customer must obtain any necessary consent or permission and pay any fees which may apply for Illuminatus Studio to film at a particular venue, location or event.

Raw Footage

The Customer may have Raw Footage transferred to their own supplied hard disk, or uploaded as required, the Customer must pay Illuminatus Studio an additional fee of $250.00 from 20GB to 100GB other sizes are by negotiation.

Right of Refusal or Termination

Illuminatus Studio reserves the right to terminate the provision of Services, if: the photographer/videographer, or any person(s) employed or contracted by Illuminatus Studio is placed in a position where there is an actual or apparent risk of injury; or
there is a risk that any of the equipment used may be damaged.
If Illuminatus Studio terminates the provision of Services then any Deposit paid by the Customer is non-refundable.


Privacy

All information received by Illuminatus Studio from the Customer, written or otherwise, will be kept confidential. Any private information will not be divulged or distributed to any third party without the Customer’s consent.

Payment Policy

A 50% deposit is payable on acceptance of the quote. No work or concepts will be started or delivered until  the deposit payment has cleared.
Balance is payable on completion and before final delivery is made, or if the client does not respond with changes or supply media for Illuminatus Studio to complete the project, within 14 days after any proof has being supplied, a final balance invoice will be then be issued and due within 7 days of invoice date

Delivery Of Final Product

Illuminatus Studio requires payment in full before final delivery of product to client, unless other arrangements have been entered into.

Cancellation

If the Client wishes to cancel at any time after accepting a quote, any deposits paid to Illuminatus Studio are not refundable. If no deposit has been paid and work has a commenced, then the client will be liable for at least 50% of the total amount. If more than 50% of work has commenced or if out of pocket expenses exceed 50%, further payments from client may be liable.